Returns and Replacement

kharido365.com’s  Replacement Guarantee*

kharido365.com’s Replacement Guarantee seeks to assist Buyers who have been defrauded by qualified kharido365.com on the Website. The return policy period is 7 Days. If at the time of delivery and/or within the applicable return policy period, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from the kharido365.com subject to the following terms and conditions

1. Notify us of any defects in the product/s at the time of delivery of the product/s and/or within the applicable return policy period and the same product/s will be replaced in return of the defective product/s.

2. Replacement can be for the entire product/s or part/s of the product subject to availability of the same with the kharido365.com.

Following products shall not be eligible for return or replacement:

a. Damages due to misuse of product;

b. Incidental damage due to malfunctioning of the product;

c. Any consumable item which has been used/installed;

d. Products with tampered or missing serial/UPC numbers;

e. Digital products/services (Softwares)

f. Any damage/defect which is not covered under the manufacturer's warranty

g. Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered;

h. Opened Softwares or Seal Tampered softwares.

Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged...

Damaged or defective or 'Not as described' products are meanwhile covered by the 30 Day Replacement Guarantee. Kindly click here to know the return policy period (Replacement Guarantee) applicable for different categories.

If kharido365.comhas any suspicion or knowledge that any of its buyers are involved in any activity that is intended to provide claims or information that is false or not genuine, kharido365.com may also, while reserving its rights to initiate civil and/or criminal proceedings against such member buyers and kharido365.com, at its sole discretion, suspend, block, restrict, cancel the Display Name of such buyers and kharido365.com and/or disqualify that user and any related users from availing protection through this program. Customers who have been blocked for any suspicious or fraudulent activity on kharido365.comwill not be allowed to return their products.

kharido365.comreserves its right to initiate civil and/or criminal proceedings against a user who files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, kharido365.commay at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such user and/or disqualify that user and any related users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offense and will be prosecuted to the fullest extent of the law.

 

Exchange Offers:

By participating in the exchange I confirm that I am the sole and absolute owner and/or user of the product mentioned above (device).

I confirm that device which I am exchanging under the buyback program is genuine and is not counterfeit, free from any and all encumbrances, liens, attachments, disputes, legal flaws, exchange or any Agreement of Sale, etc. and I have got the clear ownership of the said device.

You agree to indemnify and keep indemnifying kharido365.com and any future buyer of the device against all or any third party claims, demand, cost, expenses including attorney fees which may be suffered, incurred, undergone and/or sustained by kharido365.com, its affiliates or any future buyer due to usage of the device by you till date and you undertake to make good the same.

I confirm that all the data in the said device will be erased before handing it over under the buyback program. I also confirm that in spite of erasing the data manually/electronically, if any data still accessible due to any technical reason, kharido365.com,  shall not be responsible for the same and I will not approach kharido365.com for any retrieval of the data.

I hereby give my consent that my personal information that I have provided in connection with this buyback program might be processed, transferred and retained by the retailer and other entities involved in managing the program for the purposes of validating the information that I provided herein and for the administration of the program.

I agree to indemnify and keep indemnifying the kharido365.com and any future buyer of the old device against all or any third party claims, demand, cost, expenses including attorney fees which may be suffered, incurred, undergone and / or sustained by kharido365.com, its affiliates or any future buyer due to usage of the device by me till date and I undertake to make good the same.

I understand once a device is sent by me to kharido365.com, in no scenario can this device be returned back to me.

I understand that the new device delivery and the old device pickup will happen simultaneously (hand in hand) and I shall keep the old device ready to be given for exchange.

Products distributed as gifts from state-sponsored or NGO funded distribution programs are not accepted for exchange under exchange offers.

 

Returns Policy

Definition: 'Return' is defined as the action of giving back the item purchased by the Buyer to the kharido365.com on the kharido365.com website. Following situations may arise:

1. Item was defective
2. Item was damaged during the Shipping
3. Products were missing
4. Wrong item was sent by the kharido365.com.

The return could also result in the refund of money in most of the cases.

Points to be noted:

1. kharido365.com can always accept the return irrespective of the policy.

kharido365.com encourages the Buyer to review the listing before making the purchase decision. In case of Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.

Buyer needs to raise the return request within the return period applicable to the respective product. Once Buyer has raised a return request by contacting Us while closing the return ticket can select one of the following:

1. Replace after shipment collection - kharido365.com has agreed to wait for the logistics team to collect the shipment from the buyer before replacing it)
2. Refund after shipment collection - kharido365.com has agreed to wait for the logistics team to collect the shipment from the buyer before refunding)
3. Refund without shipment collection - kharido365.com has agreed to refund the buyer without expecting the original shipment back)
4. Replace without shipment collection - kharido365.com has agreed to replace the order without expecting the original shipment back)
5. On certain select days as specified by kharido365.com (such as 'The Big Day'), separate policies may be applicable.

In the event the kharido365.com accepts the return request raised by the Buyer, Buyer will have to return the product and then the refund shall be credited to the Buyers account.